Frequently Asked Questions

Answers to the questions we get asked most often. Still stuck? Open a support ticket from inside the app.

How do I subscribe to a plan?

Open the Plans tab, choose a plan, and pick PIX, Telegram Stars, or your wallet balance as the payment method. Your subscription activates automatically once payment is confirmed.

How does PIX payment work?

We generate a QR code and a copy-paste code. Scan or paste it in your bank app, and the page will automatically detect the confirmation within a few seconds.

What are Telegram Stars?

Telegram Stars are Telegram's native in-app currency. Tapping 'Pay with Telegram Stars' opens a native Telegram invoice you can pay directly inside the app.

How does the wallet work?

Top up your wallet via PIX or by redeeming a gift card code, then use the balance to pay for any plan instantly, with no extra checkout steps.

How do I redeem a gift card?

Go to Wallet, enter your gift card code under 'Redeem a gift card', and the value is added to your balance immediately. Each code can only be used once.

Do subscriptions renew automatically?

No. Renewal is always manual -- you can renew from the Subscriptions page at any time, including after expiration.

How do I cancel a subscription?

Go to Subscriptions, find the active plan, and tap Cancel. Cancelling stops access at the end of the current billing period.

How do I contact support?

Open the Support tab and create a new ticket. Our team will reply and you'll be notified as soon as they do.

Is my payment information stored?

No. Payments are processed by Mercado Pago and Telegram directly -- we only store the transaction status and amount.